Case Study: Veterinary United builds a resilient, scalable veterinary network with Digitail

Veterinary United Chooses Digitail to Build a Resilient Future

Veterinary United, a growing network of veterinary hospitals, boarding, and daycare centers in Southeastern Michigan, had expanded to 22 hospitals while juggling eight different practice management systems. This created fragmented data, manual workarounds, difficult cross-training, and inconsistent client and patient experiences, making it hard to get real-time reporting and support scalable growth.

To solve this, Veterinary United implemented Digitail’s cloud-based practice management system across the group, starting with a pilot and then rolling it out more broadly. Digitail unified workflows, enabled advanced analytics and real-time reporting, improved remote access and data security, streamlined onboarding, and added client reminders, texting, telehealth, and pet parent communication. The impact included cutting DVM production reporting from two weeks to five minutes, while also improving efficiency, connectivity, and the ability to scale with a more resilient, standardized platform from Digitail.

Veterinary United

Jeff Niziolek

Chief Experience Officer