Case Study: Vet Concierge helps 2x more patients with Digitail

Vet Concierge – Helping 2x More Patients with Digitail

Vet Concierge, a Frisco, TX veterinary practice founded during COVID by Dr. Taylor and Elle, wanted to provide empathetic, personalized, and convenient care while managing a fast-growing client base. As they expanded from an evening and weekend side business, their mix of tools for patient management, scheduling, and medical records became difficult to keep up with, creating manual work and slowing the team down.

To streamline operations, Vet Concierge partnered with Digitail and used its all-in-one practice management system for scheduling, client communication, billing, and inventory management, with clients also booking and paying through the Digitail Mobile App. With Digitail, the clinic reduced admin burden and became more efficient, allowing Dr. Taylor to manage about 400 patients instead of an initial target of 200—roughly doubling their capacity.

Vet Concierge

Taylor

Vet Concierge