Case Study: Simmons Veterinary Clinic grows from zero to 2,900+ visits with Digitail

Simmons Veterinary Clinic reaches 2,900+ visits in year one with Digitail

Simmons Veterinary Clinic, a new (de novo) veterinary practice in Decatur, Georgia, faced the challenge of launching with no existing patient base or workflows. Owner Dr. Chris Simmons needed a modern practice management solution to build an efficient clinic from the ground up and avoid the pitfalls of legacy server-based systems he had experienced. He chose the vendor Digitail to provide a cloud-based practice information management system (PIMS).

By implementing Digitail, the clinic established smart workflows, utilized the Tails AI transcription service for near-instant SOAP notes, and drove a 62% adoption rate of its pet parent app. This resulted in the completion of over 2,900 pet visits in its first year, with one in four appointments being booked directly through the Digitail app, significantly boosting front-desk efficiency and client communication.

Simmons Veterinary Clinic