Case Study: Mill Brook Animal Clinic boosts SOAP notes and discharge speed with Digitail Tails AI

Mill Brook Animal Clinic speeds SOAP notes 4x with Digitail

Mill Brook Animal Clinic, a small animal hospital in Massachusetts, faced significant operational challenges due to its outdated server-based practice information management system (PIMS). The system crashed frequently, leading to lost paper records, missed billing charges, and inefficient SOAP note documentation. To overcome these issues, the clinic sought a modern solution from vendor Digitail and its Tails AI service.

Digitail implemented its AI-powered platform to revolutionize the clinic's record-keeping and client communication. The solution resulted in SOAP note documentation becoming four times faster and the creation of discharge recommendations becoming ten times faster. The measurable impact included enhanced client education through personalized, multilingual communication and a reduction in administrative stress, allowing staff to focus more on patient care. Digitail's technology became essential to the clinic's daily operations.

Mill Brook Animal Clinic