Case Study: Paumanok Veterinary Hospital saves 50 hours a week with Digitail

How Paumanok Veterinary Hospital Harnessed AI to Reclaim 50 Hours Per Week

Paumanok Veterinary Hospital, a five-doctor small-animal practice on Long Island, was struggling with an outdated server-based PIMS that lacked updates and support, forcing the team to rely on paper records and causing inefficiencies. To modernize operations and give doctors more flexibility, the hospital chose Digitail and its cloud-based practice management system with AI capabilities, including Tails AI dictation.

With Digitail’s Tails AI, Paumanok Veterinary Hospital used AI to turn exam-room conversations into accurate SOAP notes, saving veterinarians about 8 minutes per note and more than 10 hours per week per DVM, or roughly 50 hours a week across the team. The hospital also reported improved note standardization, less after-hours paperwork, better work-life balance, and stronger patient care continuity, while the AI integrated into Digitail’s PIMS delivered about 99% accuracy on reviewed records.

Paumanok Veterinary Hospital

David R. Hensen

Paumanok Veterinary Hospital