Case Study: Goostrey Lane Vets improves pet parent experience with Digitail

How Goostrey Lane Vets committed to offering the best pet parent experience with the Digitail App

Goostrey Lane Vets, a new independent small animal practice in Goostrey, Cheshire, wanted to create the best possible experience for pet parents while giving its team more time for patients and clients. To reduce the burden of phone calls, record keeping, and admin work, the clinic chose Digitail’s all-in-one veterinary practice management software, including its mobile app and online booking tools.

With Digitail, the team set up online booking before opening, connected its IDEXX lab, and streamlined test ordering, X-ray recording, and client communication through a “vet in your pocket” experience. The result was a smoother workflow and a modern, friendly experience that clients loved, with pet owners traveling from as far as Manchester to visit, and the practice reporting that Digitail saved significant extra work for the team.

Goostrey Lane Vets

James Dutfield

Goostrey Lane Vets