Case Study: Covina Animal Hospital streamlines workflows and boosts staff engagement with Digitail

Covina Animal Hospital implements Digitail in 18 months to streamline workflows

Covina Animal Hospital, a large brick-and-mortar clinic in California, faced significant operational risks due to an aging and unstable server-based Practice Information Management System (PIMS). The system's limitations were hindering essential workflows, causing frequent performance issues, and putting the practice at risk of complete failure. Seeking a modern solution, Practice Manager Heidi Traylor led an evaluation of six systems to find a replacement that could ensure reliability and support growth.

The hospital selected the Digitail PIMS for its cloud-based reliability, AI-driven automation, and responsive customer support. Following an 18-month process of evaluation and implementation, which included extensive staff training and workflow testing, the new system delivered strong results. The clinic achieved faster check-ins with integrated payments, significantly improved staff engagement and confidence, and gained the flexibility to actively optimize workflows for future growth. Digitail provided the stable, scalable platform the practice needed to transform its operations and enhance the client experience.

Covina Animal Hospital