Case Study: United Illuminating achieves faster AP access and $20,000 annual savings with Digiscribe

United Illuminating - Customer Case Study

United Illuminating, a Connecticut-based regional utility serving more than 320,000 customers, was struggling with an inefficient microfilm-based accounts payable process. Retrieving invoices and AP documents took about 10 minutes at a time, access was limited to one person, and employees spent 4–6 hours a day preparing, retrieving, printing, and faxing files, driving overtime costs and slowing access to critical information.

Digiscribe solved the problem by outsourcing AP scanning and indexing, then storing the documents in its ImageSilo cloud document management software integrated with Oracle PeopleSoft. With Digiscribe’s solution, UI gained 24/7 access to AP files from any computer in seconds, reduced turnaround time from 1–2 weeks to as fast as 48 hours, and cut payroll costs by $20,000 annually. The company also achieved easier compliance, non-disruptive audits, and ROI in less than one year.

United Illuminating

Major A. Ruth

Accounts Payable Supervisor