Case Study: Denihan Hospitality Group Streamlines AP and Goes Paperless with Digiscribe

Denihan Hospitality Group - Customer Case Study

Denihan Hospitality Group, a privately held hotel management company, was struggling with a paper-based accounts payable process across multiple locations. AP staff spent too much time manually handling invoices, visibility into approvals was poor, and audits were costly because files had to be retrieved from off-site storage. Denihan turned to Digiscribe for document scanning, cloud document management, workflow automation, and mailroom services.

Digiscribe implemented a phased solution that included scanning and indexing AP documents, integrating document management with Microsoft Dynamics SL, and later adding a digital mailroom and workflow automation for invoice routing and approval. The result was a streamlined, fully paperless AP process with better visibility, stronger controls, improved security and compliance, faster audit response, and simpler budgeting. Denihan also saved thousands of dollars in storage costs and reallocated an AP staff member to more value-added work.

Denihan Hospitality Group

Madaline Ansalone

VP and Corporate Controller