Case Study: CLEAResult achieves faster energy assessment processing with Digiscribe

CLEAResult - Customer Case Study

CLEAResult, a leading energy efficiency provider, was generating more than 35,000 documents each week from home energy assessments across Massachusetts. Its manual, paper-based workflow was slowing processing, creating storage headaches, and making it harder to deliver fast customer service. To address the growing paper influx, CLEAResult turned to Digiscribe New England for document scanning and mailroom services.

Digiscribe New England implemented a fully digitized review process that included daily mailroom handling, scanning, indexing, and upload of documents within 24-48 hours into CLEAResult’s workflow system. The result was faster time-to-serve by 2-3 business days, improved customer response times, support for 10%-20% annual volume growth without added staff, and the elimination of 12 file cabinets plus 40,000 documents per month from off-site storage.

CLEAResult

Brian Tormey

COO and EVP