Case Study: Ace Endico improves billing efficiency with Digiscribe

Ace Endico Food - Customer Case Study

Ace Endico Food, a leading independent food distributor in the tri-state area, was struggling with slow, paper-based handling of customer billing issues. Employees could spend up to 30 minutes searching for proof-of-delivery documents that were often misfiled or lost, delaying dispute resolution and hurting cash flow. Ace Endico turned to Digiscribe for document scanning and cloud document management support.

Digiscribe scanned and indexed active and archived proof-of-delivery documents into ImageSilo®, giving Ace Endico fast desktop access to records in less than three seconds. The result was faster billing issue resolution, improved cash flow, reduced payroll and warehouse storage costs, stronger document security, and better customer service. The solution also eliminated the need for two part-time filing clerks and was later rolled out to the accounts payable department.

Ace Endico Food

Michael Endico

Vice President