Case Study: General Pattern turns orders in 2 days or less with DigiFabster

DigiFabster Helps General Pattern Turn Orders in 2 Days or Less, Satisfying Customer Demand For Additive Manufacturing

General Pattern, a 90-year-old prototype, tooling, and rapid manufacturing company, needed a faster way to handle the surge of quotes and orders created by its new HP Multi Jet Fusion additive manufacturing business. As demand increased, the company wanted to automate front-end workflow, reduce bottlenecks, and provide instant pricing with minimal training for both staff and customers.

General Pattern chose DigiFabster’s Quick Quote and online order entry software to power a dedicated quoting workflow and embed pricing into its customer-facing portal. DigiFabster helped General Pattern match its offline pricing models, streamline file uploads and order placement, and automate job updates through CRM tools. The result was much faster turnaround, with orders often completed in 2 days or less, plus improved efficiency, fewer back-and-forth communications, and the ability to scale its additive manufacturing business profitably.

General Pattern

Denny Reiland

Chief Executive Officer