Case Study: GJP Hotels & Resorts transforms guest check-in with Digibee

GJP Group cuts guest wait times by 80% with Digibee

GJP Hotels & Resorts, a leading Brazilian hotel chain, faced a challenge with time-consuming check-in and check-out processes that were frustrating guests and risking customer churn. The company wanted to digitize workflows by integrating its Property Management System (PMS), CMNET Totvs, with a self-service kiosk and turned to Digibee for a solution.

Digibee implemented a seamless integration between the PMS and the self-service kiosk, delivering the project ten times faster than a traditional integration model. This solution resulted in an 80% reduction in guest wait times, a 100% reduction in queue complaints, and saved the company $300K in operating costs within the first year. Digibee now serves as the integration hub for GJP's ongoing digital transformation.

GJP Group