Case Study: Voimatel achieves 40 hours saved per month with Digia AI automation

Voimatel saves 40 hours a month with Digia AI automation

Voimatel, a company specializing in critical digital infrastructure, wanted to pursue AI opportunities in a sustainable and responsible manner, particularly given its role in a regulated sector. They partnered with vendor Digia to establish a controlled approach to AI adoption.

Digia collaborated with Voimatel to co-develop an AI governance model and a strategic roadmap. Their first practical implementation using Digia's Dolphin service concept was an AI automation that processes service requests, saving supervisors 40 hours of work per month. This initial automation paid for itself in just over six months.

Voimatel