Case Study: University of Oulu improves data reporting and information management with Digia

University of Oulu improves data request handling with Digia through a 3-step information management model

The University of Oulu faced a challenge where its centralized ICT services team was overwhelmed by chaotic and incomplete data requests from various stakeholders. This led to difficulties in prioritization and an inability to meet the university's information needs efficiently. The university engaged Digia's Business Consulting services to help create a new, well-functioning information management model.

Digia facilitated the creation of a new operational model by conducting extensive stakeholder interviews and joint workshops. The solution established a clear, prioritized process for handling data requests and promoted stakeholder self-service reporting through training and dedicated support. As a result, the University of Oulu can now operate more efficiently and with higher quality, with all parties having a clear understanding of their responsibilities. Feedback on the new model has been overwhelmingly positive.

University of Oulu