Case Study: Söderberg & Partners achieves major time savings with Digia AI automation

Söderberg & Partners automates insurance processing with Digia, reaching 95% document prep accuracy

Söderberg & Partners, a major Nordic insurance broker, faced a significant manual processing challenge following a large acquisition. The volume of incoming insurance documents required two employees to spend all their time on manual naming and sorting, which was inefficient and demotivating. They partnered with vendor Digia to implement an AI automation solution for processing insurance policies.

Digia developed a system using its Digia Dolphin AI platform and Microsoft Azure OpenAI services to intelligently automate the sorting, naming, and data entry of insurance documents. The solution achieved a success rate exceeding 95%, meaning only about 1 in 20 documents required manual correction. This resulted in a 60% increase in the team's processing efficiency, freeing up experts to focus on customer service and significantly improving employee satisfaction and well-being.

Söderberg & Partners