Case Study: Salpaus Further Education modernizes CRM and customer cooperation with Digia

Salpaus Further Education streamlines CRM for 4,000 company relationships with Digia

Salpaus Further Education, a large Finnish vocational education provider, needed to modernize its customer relationship management. Its existing Microsoft-based CRM system from Digia had limited use and no common operating model, making it difficult to manage relationships with its 4,000 annual client companies effectively.

Digia implemented a cloud-based Microsoft Dynamics 365 solution with tailored integrations to systems like Visma Inschool and Vainu. This created a single, unified system for the entire organization, making customer data up-to-date and openly available to hundreds of staff. The solution streamlined contract management, enabled targeted customer communications, and provided a holistic view of customer relationships, paving the way for more multidisciplinary cooperation and future data-driven management.

Salpaus Further Education