Case Study: PAM improves service and saves hundreds of work hours with Digia automation

PAM saves 270 working hours a month with Digia automation

The Unemployment Fund of Service Union United PAM, an unemployment fund, faced the challenge of processing up to 10,000 member applications each month. To improve efficiency and service speed while reducing the manual workload on its employees, the fund partnered with vendor Digia to implement automation solutions.

Digia implemented around ten different automation solutions to handle routine tasks like application pre-processing, membership fee invoicing, and adjusted application decisions. This automation saved the fund more than 270 working hours per month, significantly shortened processing times, improved work quality by eliminating errors, and allowed employees to focus on more complex expert tasks.

PAM