Case Study: Levi Ski Resort achieves effortless digital customer experience with Digia

Levi Ski Resort builds a centralized digital customer experience with Digia, covering nearly 100% of online commerce

Levi Ski Resort, Finland's leading ski destination, sought to become a pioneer in digital customer experience by modernizing its fragmented customer relationship management into a centralized data ecosystem. To meet this challenge, they partnered with vendor Digia and its Avalon unit, leveraging their customer experience and growth marketing expertise alongside the SkiPerformance e-commerce solution.

Digia implemented a comprehensive solution that rebuilt the resort's entire digital customer journey. This included creating a centralized platform for the website, online store, and Levi Resort mobile app, which integrated booking, ski pass systems, and real-time weather data. The result was a seamless and effortless experience for guests, who could now access all services and information through a single application. This digital transformation, supported by the Levi Black loyalty program, significantly enhanced customer understanding and positioned the resort for a future where nearly 100% of its commerce is expected to be online.

Levi Ski Resort