Case Study: Laattapiste builds seamless digital retail and wholesale operations with Digia Envision ERP

Laattapiste delivers customer pickup notifications in 10 minutes with Digia

Laattapiste, a leading Finnish specialty retailer in surface materials and bathrooms, embarked on a long-term digitalisation journey to streamline its complex operations spanning retail, wholesale, and project trade. The company partnered with Digia and implemented the Digia Envision ERP system to serve as the integrated, unbroken digital backbone for its entire process from purchase to delivery, addressing the need for speed, accuracy, and multichannel customer service.

Digia implemented and collaboratively evolved the Digia Envision ERP system to automate routine tasks, enable real-time integrations with other systems, and introduce critical customisations like batch tracking for its massive tile inventory. The solution resulted in a significantly accelerated supply chain, with customer pick-up notifications sometimes arriving within ten minutes of an online order, and eliminated errors by ensuring products are from correct batches. This automation freed staff for higher-value work and provided Laattapiste with a reliable foundation for future growth and seamless customer experiences across all channels.

Laattapiste