Case Study: Hedengren saves time with AI automation from Digia

Hedengren automates 40% of orders with Digia

Hedengren, a Finnish family-owned pioneer in security and building technology, faced a significant challenge with manual processing of purchase and sales orders, which consumed a large amount of their sales team's time. To address this, they partnered with vendor Digia to implement an AI-powered automation solution built on the Digia Dolphin service and integrated with their existing Digia Envision ERP system.

The solution implemented by Digia used robotic automation and Azure OpenAI to extract data from PDFs and emails, create orders in the ERP, and generate reports. This resulted in substantial resource savings, freeing up approximately 1.5 full-time equivalents in its early stages. Currently, 40% of orders are processed automatically, amounting to over 3,000 orders per year that no longer require manual entry, with a target to reach 80% automation. Digia delivered a smooth and efficient implementation process that met all of Hedengren's expectations.

Hedengren