Case Study: City of Rauma brings residents closer to city development with Digia’s telephone robot

City of Rauma engages 39,970 residents with Digia’s phone robot

The City of Rauma sought an effective way to involve its municipal residents in shaping the city's new council strategy. To gather opinions broadly and efficiently, they partnered with vendor Digia to implement a robotic process automation and AI solution, specifically a telephone robot.

Digia managed and implemented the project, creating a phone robot that called residents to collect their development ideas. Using the mayor's voice for familiarity, the robot processed responses into text for analysis. The solution reduced manual work, freed staff time, and successfully engaged the community, generating positive feedback and publicity for Rauma as a modern, digital city.

City of Rauma