Case Study: Leading Spa Manufacturer achieves lower costs and higher customer satisfaction with Digi International

Providing Easily Accessible Remote Connectivity To Spas

Leading Spa Manufacturer wanted to deliver better customer service and peace of mind through reliable remote connectivity for its spas. The company needed a solution that was easy to access, seamlessly integrated, and exclusive, while also reducing high warranty and service costs tied to its connected spa fleet.

Digi International partnered with Leading Spa Manufacturer to build an end-to-end connected spa solution using custom Wi‑Fi network adapters, Digi Device Cloud, and web and mobile apps for manufacturers, dealers, and end users. Deployed across 5,000 spas, the solution cut service delivery and warranty expenses by over $2 million annually, reduced average downtime by 50%, created new revenue opportunities, and improved customer satisfaction through real-time monitoring and remote control.