Case Study: Otis Elevator improves maintenance response times with Digi International IoT connectivity

Otis Elevator improves response times for 2 million elevators with Digi International

Otis Elevator faced the challenge of monitoring and maintaining the safety and reliability of its two million elevators worldwide. To improve response times and minimize downtime, they needed a solution to transmit real-time data from elevator components to a centralized cloud environment for predictive maintenance. They partnered with vendor Digi International to implement a connectivity solution using Digi WR21 cellular routers.

The solution implemented by Digi International provided the flexible, scalable cellular connectivity needed to send real-time data to the Otis ONE cloud platform. This enabled predictive maintenance insights, allowing technicians to be dispatched with the correct parts and information, which increased their first-time-fix rate. For customers, this resulted in greater transparency, safer operation, and minimized elevator downtime.

otis Elevator