Case Study: a major U.S. oil and gas company achieves secure remote device management with Digi Remote Manager

One Major U.S. Oil and Gas Company manages 40,000 sites with Digi Remote Manager

One major U.S. oil and gas company, a division of a global production leader, faced the challenge of securely monitoring and managing tens of thousands of remote IoT devices across its widespread sites. Their operations required reliable connectivity and stringent security, but diagnosing network issues often demanded public IP addresses, creating vulnerabilities, or necessitating costly and inefficient onsite visits. The company utilized Digi International's industrial cellular routers but needed a more centralized management solution.

Digi International implemented its Digi Remote Manager (Digi RM) platform, providing a single, secure point of access to configure, monitor, and update all deployed Digi routers without requiring public IP addresses. This solution enabled remote troubleshooting, over-the-air provisioning of new devices, and integration with Azure for proactive alerting on device performance. As a result, the company achieved a vastly more secure operational model, significantly reduced the need for onsite IT visits, and realized substantial time and cost savings through streamlined device management and rapid issue resolution.