Case Study: Fecon improves parts ordering and support efficiency with Digabit’s Documoto

Fecon Cuts Down Competition with Online Portal for Sales and Customer Support

Fecon manufactures forestry equipment and needed a better way to publish accurate parts documentation and support materials for dealers and equipment owners. Its manuals were expensive to produce through a third-party provider, costing almost $10,000 per manual, taking months to create, and becoming outdated quickly as product changes were made. The company also wanted a way to share service bulletins, warranty notifications, and sales information more efficiently.

Fecon implemented Digabit, Inc.’s Documoto platform and worked with Digabit’s Professional Services team to migrate parts data, train staff, and launch the Fecon Connect portal. After a 90-day publishing and testing period, online orders grew from less than 10% to 63% of total orders, annual parts revenue increased by $2 million over five years ending in 2016, and Fecon estimated the system saved the equivalent of two full-time new hires and improved the bottom line by over $100,000.

Fecon

Kevin McCann

Vice President of Support