Case Study: Viking Range speeds parts publishing and service support with Digabit Documoto

Building World-Class Support for a Global Luxury Brand

Viking Range, LLC, a luxury residential appliance maker based in Greenwood, Mississippi, needed a better way to give service teams and consumers access to complete product information in one place. The company wanted to improve the handling of use and care instructions, installation guides, service manuals, bulletins, and parts books, while also making its publishing process more efficient. It selected Digabit, Inc. to provide that solution.

Digabit, Inc. implemented the Documoto suite and helped migrate Viking’s legacy documents and data, with deployment completed in about 90 days. With the new system, Viking can create a new parts book in 8 hours instead of 30 hours, and updates now take 30 minutes instead of 7-14 days. Technical staff and service technicians can search by model number and immediately access documents, BOMs, and videos, giving Viking faster publishing and better support for its certified service network.

Viking Range, LLC