Digabit, Inc.
6 Case Studies
Case Study: Atlas Copco Construction boosts online parts sales with Digabit Documoto
A Digabit, Inc. Case Study
Boost in Online Orders Leads to Aftermarket Revenue Gains for Atlas Copco
Atlas Copco Construction, a world-leading manufacturer of construction equipment, needed a standardized online portal to help its geographically dispersed customers order parts and access up-to-date service information. Its printed parts catalogs were outdated as soon as they were produced, making it difficult to support real-time parts lookup, multilingual ordering, and accurate technical documentation.
Digabit, Inc. implemented Documoto and the Parts Online portal to give Atlas Copco Construction live parts information, shopping cart ordering, and ERP integration. The result was a 64% increase in online parts sales, a 4% gain in aftermarket revenues, and a 50% to 60% decline in administrative workload.
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Atlas Copco Construction
Wouter Van Praag
Vice President of Technical Support & Operations