Case Study: RUDSAK streamlines omnichannel operations with Diff Agency’s custom OMS

RUDSAK cuts delayed orders by 53% with Diff Agency

Rudsak, a renowned Canadian luxury fashion brand, faced challenges with operational silos and inefficient order management as it grew internationally. To overcome this, they partnered with Diff Agency to implement a custom Order Management System (OMS) solution, aiming to streamline their omnichannel processes.

Diff Agency developed a custom OMS that integrated seamlessly with Rudsak's Microsoft AX system. The solution featured intelligent order routing, real-time inventory synchronization, and a user-friendly portal for store employees. This implementation by Diff Agency led to a 53% reduction in delayed orders and saved over 5,400 hours of manual work annually, significantly boosting operational efficiency and customer satisfaction.

RUDSAK