Case Study: Muséum National d’Histoire Naturelle improves guide planning and schedule visibility with DIESE

Muséum National d’Histoire Naturelle streamlines guide planning across 4 sites with DIESE

The Muséum national d’Histoire naturelle, a multi-site museum, faced a challenge in coordinating its team of guides and managing their schedules across its four locations. To overcome issues with data reliability and a lack of planning oversight, the institution turned to vendor DIESE and its software to structure its guide management.

DIESE implemented a solution that integrated with the museum's Secutix ticketing system to automatically synchronize tour data. This eliminated duplicate data entry and provided a centralized operational backbone for managing guide qualifications, assignments, and daily schedules. The result was significantly improved visibility over guide availability and workload, enabling the museum to balance assignments and maintain data consistency across its decentralized organization.

Muséum National d’Histoire Naturelle