Case Study: Jyske Bank improves ATM uptime and streamlines operations with Diebold Nixdorf

Inter-Organizational Alignment Enabled this Danish Financial Group to Prioritize Unique Skill Sets

Jyske Bank, part of the Bankdata group of 11 Danish banks, needed to reduce the time Bankdata staff spent managing a complex ATM and self-service device network so they could focus more on strategic IT advisory and new solutions. The bank also wanted to improve ATM uptime and simplify day-to-day operations across multiple vendors and service parties, so it turned to Diebold Nixdorf for managed services support.

Diebold Nixdorf implemented a broad managed services partnership with enhanced ATM monitoring tools, robust service infrastructure, knowledgeable technicians, and newly automated processes to streamline cash management, maintenance, and SLAs. As a result, Bankdata’s teams were refocused on developing new functionality, service response and network visibility improved, and ATM availability is expected to rise from 98% to 98.5%.

Jyske Bank

Lars Dam Kähler

Business Manager