Case Study: EDEKA reduces checkout waiting times with Diebold Nixdorf self-checkout solutions

Diebold Nixdorf Realizes Innovative Self-Checkout Concept with Edeka Retailer Paschmann

EDEKA retailer Paschmann, part of Germany’s Edeka cooperative, wanted to improve customer service and reduce long waiting times at the checkout in its Mannesmann-Allee store in Mühlheim. To support its high-service retail concept, Paschmann partnered with Diebold Nixdorf to redesign the checkout area and introduce a more flexible checkout experience.

Diebold Nixdorf implemented a new checkout concept with 12 Pay Tower 150 CINEO payment stations, eight POS Tower 150 CINEO self-service express stations, and TPiScan software, plus support from planning through go-live. The result was a doubling of checkout capacity from eight to 16 lanes, faster payment and scanning flows, shorter waiting times, and strong customer acceptance, with Paschmann also reporting that the system attracted new customers.

EDEKA

Falk Paschmann

EDEKA