Case Study: BBVA Bancomer reduces cash handling costs with Diebold Nixdorf cash recyclers

BBVA Bancomer - Customer Case Study

BBVA Bancomer, Mexico’s largest bank, wanted to reduce the high cost of cash-in-transit (CIT) services used to replenish ATMs and handle business customers’ cash. The bank also aimed to expand its self-service footprint in underrepresented locations. It turned to Diebold Nixdorf’s cash recycling systems, including the CS4060 multifunctional cash recycler, as part of its broader ATM and off-premise banking strategy.

Diebold Nixdorf piloted the solution with BBVA Bancomer and, after a successful test, the bank decided to roll out 100 cash recyclers across the country with a 36-month service maintenance agreement. The systems were planned for supermarkets, pharmacies, and other business customer locations to reduce CIT dependence, lower cash-handling costs, and improve security. BBVA Bancomer reported that the approach creates a “win-win-win” for banks, retailers, and consumers by making cash handling simpler, more convenient, and more cost-effective.

BBVA Bancomer

Carlos López-Moctezuma

Global Director of Financial Inclusion