Case Study: National Bank of Canada strengthens Law 25 compliance and customer experience with Didomi

How a major canadian bank transformed Quebec’s Law 25 into an opportunity for customer centricity and compliance

National Bank of Canada, a major Canadian bank, faced the challenge of complying with Quebec’s Law 25 across 35 websites while still maintaining a strong customer experience. To address the new privacy requirements around consent, the bank turned to Didomi and its Consent Management Platform (CMP), with support from its digital partner Adviso.

Didomi helped the bank implement a comprehensive cookie banner designed to balance legal compliance, editorial goals, and visual impact. The rollout included A/B testing to optimize performance, and the bank reported strong results in both compliance and customer-centric digital experience, with Philippe Rincon praising Didomi’s platform robustness, support quality, and roadmap.

National Bank of Canada

Philippe Rincon

VP of Digital