Case Study: Crnogorski Telekom reduces verification costs by 80% with Didit

How Crnogorski Telekom Reduces Verification Costs by 80% Thanks to Didit

Crnogorski Telekom, a leading Montenegrin telecommunications operator, faced the challenge of securely onboarding new customers while complying with strict KYC and AML regulations in an industry highly targeted by identity fraud. They needed a remote verification solution that would protect against fraud without compromising on security or the customer experience. They turned to vendor Didit for its identity verification and KYC solution.

Didit implemented its white-label KYC solution, which included AI-powered document verification from over 220 countries and facial recognition with liveness detection. This allowed Crnogorski Telekom to offer a fully branded, secure, and rapid onboarding process. As a result, the company achieved an 80% reduction in verification costs and reduced its customer onboarding to less than 30 seconds, all while ensuring full regulatory compliance.

Crnogorski Telekom

Vuk Adžić

Head of the E-Business Department