Case Study: Sunrise Communications AG achieves a better digital customer experience with diconium

Sunrise Communications AG - Customer Case Study

For the Swiss telecom provider Sunrise Communications AG, diconium was tasked with building a new convenient eCommerce system to reduce content maintenance efforts and to standardize processes. The challenge also included developing a user-friendly account management application for both iOS and Android.

diconium developed a modern design for the B2B and B2C online stores and self-service center, optimizing usability for critical processes like checkout. The solution included new features such as limited-time hot-deal liveshopping events. The result was a high level of system security, better customer service, and increased site traffic. The project led to a positive user experience, with the customer praising diconium's partnership and advice.

Sunrise Communications AG

Sebastian Lewandowski

Director Online Channel/Residential Customers