Case Study: a leading manufacturer achieves seamless global sales with diconium's high-performance Smart Shop

Leading Manufacturer - Customer Case Study

The customer, a leading manufacturer of machine components, faced the challenge of creating a unified online store from a diversified architecture. Its website, catalog, configurator, and store were all on different systems, which complicated establishing a single design and a unique login process. Diconium was tasked with coordinating this complex project.

Diconium developed the solution, taking on roles in development, project management, and usability design. The firm built the Smart Shop platform on Intershop 7.8, focusing on smooth session handling and a uniform design, and implemented key areas like "My Account" and checkout. As a result, Diconium delivered a seamless customer experience with single sign-on across all services and successfully rolled out the platform to over 20 countries.