Case Study: a global leading bus manufacturer creates a centralized customer portal with diconium

Global Leading Bus Manufacturer - Customer Case Study

The global leading bus manufacturer faced the challenge of creating a centralized digital customer portal to streamline its commerce activities and spare parts provisioning. The complex project required integrating a headless commerce solution with SAP, implementing a multi-level sales model, and developing a user-friendly product search specifically tailored to customer vehicles. Vendor diconium was commissioned to build this platform.

diconium implemented a solution using commercetools, creating a B2B platform for after-sales and services. This provided a personalized interface for customers to access replacement parts, conduct availability checks, and manage entire bus fleets. The results included a successful and swift rollout with high user acceptance, a seamless customer journey, and a successful shift to the online platform that led to increased revenue for the client.