Case Study: Uber Eats achieves faster global support with DianApps Chrome Extension

Uber Eats reduces support resolution time by up to 40% with DianApps

Uber Eats, a global food delivery platform, faced operational challenges in supporting its delivery partners across 75 countries. Drivers experienced long wait times for issue resolution due to heavy reliance on call centers, and communication barriers were caused by limited language support. These fragmented workflows slowed down operations and made it difficult to identify recurring problems. DianApps was engaged to address these challenges.

DianApps designed and developed a Chrome Extension using Vue.js and Node.js to streamline driver support. The solution provided self-service troubleshooting tools and introduced advanced features like call recording, automated transcription, and language detection in over 10 languages. This reduced support resolution times by 30-40% in several regions, significantly improved driver satisfaction and retention, and provided valuable data insights that helped Uber Eats optimize its global operations efficiently.

Uber Eats