Case Study: SNT Multiconnect achieves open, carrier-grade telecom flexibility with Dialogic

SNT Multiconnect Moves to Open Infrastructure without Sacrificing Carrier-Grade Availability

SNT Multiconnect, a licensed German network operator, wanted to move from a proprietary SS7 infrastructure to an open-standards platform without losing its carrier-grade “five-nines” availability. The company also needed more flexibility for IVR, new value-added services, real-time call analysis, and a smoother path to IP. Dialogic was part of the solution through its components used in ConverCom’s Carrier Service Factory.

SNT Multiconnect implemented ConverCom’s Carrier Service Factory, built on Dialogic components, to create an open hybrid SS7/IP platform with scalable signaling, media, and multi-channel services. The result was faster service creation, improved customer access, and support for voice, fax, email, web chat, SMS, and video, while maintaining 99.999% availability. With Dialogic-enabled CSF, SNT Multiconnect reached full productivity in early 2007 and reported 28% business growth versus a 5% industry average.

SNT Multiconnect