Case Study: Privredna Banka Zagreb doubles call volume with Dialogic HMP Software

PBZ Card Contact Center Agents Double Their Call Volume Using LIVE by Logos

Privredna Banka Zagreb’s PBZ Card unit, one of Croatia’s largest and fastest-growing credit organizations, needed a reliable, flexible contact center that could keep up with rapid growth and support both customer service and outbound sales and marketing. The bank wanted a solution that was always available, scalable, and able to handle a broad mix of communications channels and IVR services, and it chose LIVE by Logos powered by Dialogic® HMP Software.

Using the LIVE contact center solution from Logos, based on Dialogic® HMP Software, PBZ Card integrated open standards and IP-based communications to build a high-availability, distributed system with VoIP and FoIP capabilities. The result was a doubling of daily call volume without adding agents, faster service through automated IVR, successful telemarketing campaigns, and significantly reduced communications costs, all achieved with Dialogic.

Privredna Banka Zagreb