Case Study: PAETEC achieves greater efficiency with Dialogic-powered automated notifications

PAETEC Greatly Increases Efficiency with New Automated Notification System

Paetec, a large U.S. communications provider, needed to automate its outage notification system as its business grew. After a failed attempt with another development platform, the company turned to Dialogic-powered technology through Inventive Lab’s Voice Elements Toolkit and Dialogic® Host Media Processing software to speed development and improve efficiency.

Using the new solution, Paetec deployed its automated notification system in just three weeks. Dialogic helped enable a system that sent 75 calls in three to four minutes and completed all retries within 10 to 15 minutes, while freeing up two service technicians for more valuable work and improving customer updates and satisfaction.

Paetec