Case Study: VimpelCom handles more than two million calls per day with Dialogic

IVR IntelleScript PRO Handles More Than Two Million Calls per Day for Beeline Mobile Services

VimpelCom, one of Russia’s fast-growing telecom providers under the Beeline brand, needed a scalable and flexible interactive voice response platform to quickly launch new mobile services and keep pace with intense market competition. The company turned to Dialogic-based Forte-IT IVR IntelleScript PRO to support its expanding service needs across Russia.

Dialogic helped enable a robust IVR solution that VimpelCom could use to build new services in as little as a day, after initial deployment. The platform grew to more than 100 servers nationwide, supported over ten services, and handled more than two million calls per day for Beeline Services, delivering high reliability and fast service rollout.

VimpelCom