Case Study: Golden Thrive Sdn Bhd achieves lower CAPEX and OPEX with Dialogic cloud contact center solutions

Golden Thrive Sdn Bhd - Customer Case Study

Golden Thrive Sdn Bhd, a Malaysian BPO company, needed a cost-effective way to support customer service for a shariah-compliant telco without making a large investment in telephony equipment or paying ongoing leased-line connectivity costs. To win the telco’s outsourcing business, Golden Thrive looked for a cloud-based contact center approach that could lower CAPEX and OPEX while still delivering full contact center capabilities.

Dialogic helped enable the solution with an IMG 1010 Integrated Media Gateway for SS7 integration and Diva SoftIP for SIP software as the media engine behind the platform. With Dialogic’s technology and SUPERCEED’s cloud-based virtual contact center, Golden Thrive was able to launch service using broadband and PCs instead of traditional on-premises infrastructure, avoid maintenance and upgrade costs, and secure the telco contract.

Golden Thrive Sdn Bhd