Case Study: Engage Pty Ltd achieves flexible IP and TDM connectivity for hosted contact centers with Dialogic

ENGAGE Enables the New Hosted Contact Center Marketplace with Dialogic SBC

Engage Pty Ltd, a fast-growing cloud-based contact center provider in Australia, needed to move beyond traditional TDM connectivity to improve service velocity, architectural flexibility, and control costs as it expanded across the Asia Pacific region. It worked with Dialogic and its hosted contact center platform required reliable IP and legacy interconnects to support customers and service-provider partners.

Dialogic implemented the BorderNet 2020 Session Border Controller, giving Engage Pty Ltd combined SBC and gateway functionality for both SIP and legacy PRI connectivity. Deployed in Melbourne and Sydney, the solution improved flexibility and interoperability, supported faster service delivery over any interconnect type, and helped Engage avoid costly infrastructure limits while scaling its cloud-based offerings.

Engage Pty Ltd

Kerry Larmer

Chief Technology Officer