Case Study: Sun Systems achieves 500,000+ daily IVR calls with Dialogic PowerMedia HMP

CallStreamIVR Serves 500,000+ Customers Each Day at Major Thai Mobile Operator

Sun Systems needed a carrier-grade IVR platform for a major Thai mobile operator that could integrate with existing equipment, support SIP-I and SIP-T, and help keep total ownership costs low. The challenge was to create value-added services quickly and reliably in a highly competitive market, and Sun Systems turned to Dialogic and its PowerMedia Host Media Processing software to meet those requirements.

Dialogic provided PowerMedia HMP Release 4.1LIN, which gave Sun Systems the low-level SIP support it needed and enabled a smooth move to a software-based media server using familiar APIs. The result was a highly successful CallStreamIVR deployment serving more than 500,000 calls per day, with easy service customization, improved scalability, and lower hardware costs for Sun Systems and its customers.

Sun Systems