Case Study: The Cosmopolitan of Las Vegas achieves rapid emergency notification to 5,000 employees and partners with DialMyCalls

The Cosmopolitan of Las Vegas - Customer Case Study

The Cosmopolitan of Las Vegas, a 2,995-room luxury resort with extensive staff and partners, needed a reliable emergency notification system to quickly alert about 5,000 employees and partners. They required both voice and SMS broadcasting and an interface simple enough to train multiple admins rapidly.

After adopting DialMyCalls in August 2015, the resort used its voice and text broadcast tools to send timely emergency alerts; the platform’s ease of use, multiple message-creation options, and responsive support simplified admin training and deployment. The program earned consistently positive feedback (admins gave it an A+), proved reliable in emergencies, and the resort plans to expand use to shift call-outs.

The Cosmopolitan of Las Vegas