Case Study: YMCA of South Florida achieves an approximately 20% increase in collections with DialMyCalls

How YMCA of South Florida Uses DialMyCalls' Nonprofit Communication Service

YMCA of South Florida, a nonprofit focused on youth development, healthy living and social responsibility, needed a better way to collect past-due membership dues and remind members about billing, promotions and scholarship opportunities. Before using DialMyCalls (signed up Jan 12, 2016; used bi-weekly), their collections rate was about 60% and they wanted a faster, more reliable outreach method for NSF/declined-card notices and member engagement.

By deploying DialMyCalls’ voice broadcasting with branch-specific caller ID, push-to-talk routing to connect recipients to the correct branch, and throttled call delivery, the YMCA automated billing alerts and membership reminders while preserving staff responsiveness. The result was roughly a 20% improvement in collections, quicker outreach, better retention, and positive member feedback about the automated reminders.

YMCA