Case Study: YMCA of Greater Boston saves 312 man‑hours and streamlines member communication with DialMyCalls

How The YMCA of Greater Boston Saved Time and Supported Relationships

The YMCA of Greater Boston, which operates 13 branches and 4 camps across 17 locations, faced a time-draining communication problem: staff spent hundreds of hours each year making manual calls to remind families about swim registrations, weather closures, and pickup times. With swim sessions running six times a year and some locations spending up to four hours per session on outreach, the manual “dial for dollars” process consumed an estimated 312 man-hours annually and limited staff time for member engagement and program work.

By adopting DialMyCalls’ affordable, easy-to-use mass messaging platform, the YMCA centralized communications—sending customizable voice or text broadcasts to all locations in seconds and tracking delivery and click-throughs from a single dashboard. The change produced immediate results: significant time savings, measurable campaign performance, and freed staff to focus on hiring, training and program development while delivering faster, more efficient member communications.

YMCA

Jeremy Stiles

Senior Director of Aquatics