Case Study: Wilder Balter Partners achieves faster, more professional resident communication with DialMyCalls

How One Real Estate Development Firm Communicates In Comfort

Wilder Balter Partners, a New York–based residential real estate developer and property manager with 30 years in the Hudson Valley, struggled with slow, inefficient resident communication—think superintendents with megaphones or hand-delivered fliers—to announce elevator outages, snow plow schedules, and other urgent notices. Those manual processes ate up hours of staff time and were especially challenging in senior communities where timely, clear outreach mattered most.

Wilder Balter piloted and then rolled out DialMyCalls, using automated voice broadcasts, texts and emails with personal recordings and targeted contact groups. The system cut notification time dramatically, let multiple staff send messages without a contract-bound platform, improved resident satisfaction, and was quickly adopted across properties—saving time and making daily operations far more efficient.

Wilder Balter Partners

Melissa Clymer

Property Manager